1. Vilnius Grand Resort (UAB Villon) reserves the right to change and supplement these rules at any time. When using the electronic gift voucher purchase system, the rules are applicable at the time of placing the order. 3. Vilnius Grand Resort does not assume any risks and is unconditionally released from liability if the customer has not read these rules in detail, although he has been given such opportunity. 4. Gift voucher purchase eligibility using electronic gift voucher purchase system: 4.1. Individual person who has reached the age of majority and whose capacity is not restricted by court order; 4.2. Individual person between the ages of 14 and 18 can only purchase with the consent of their parents or guardians, unless they are self-employed; 4.3. legal persons acting through authorized representatives; 4.4. authorized representatives of all persons referred to in sub-paragraphs 4.1 to 4.3 of these rules. 5. In the electronic gift voucher purchase system, information shall be provided in Lithuanian and English.
CHAPTER II. The process of purchasing gift vouchers
Purchasing while using the reservation system is made in a following order: 1. The customer is given the opportunity to choose from the offered packages and standard services that are provided in the system; 3. After selecting the offer, customer proceeds to the next step - a form in which he / she indicates his / her personal data and his / her comments on the gift voucher; 4. After filling in the data, customer may proceed with the optional payment in one of the following ways: * credit card (Visa, Mastercard, Eurocard); * electronic bank transfer (UAB Paysera LT); 4.1. After selecting one option, the Customer is redirected to a page where it is possible to make a payment using the system UAB Paysera LT. Data authorization starts by connecting to the system with the help of UAB Paysera LT encrypted 128-bit protocol. When the system UAB Paysera LT accepts the payment, the Customer is automatically notified by e-mail letter confirming payment. The confirmation letter will indicate: customer details, hotel name, total coupon price, amount paid. 4.2. If the customer chooses the third option (pay by bank transfer or later), he will receive an initial booking confirmation in the e-mail, which will be confirmed by paying the amount by simple bank transfer or online. The reservation is considered the original 1 hour after its booking and, during that time, can be canceled if payment is not received. Upon receipt of payment, the customer receives an e-mail letter confirming the purchase. 4.3. A user using a personal account in BookingRobot has the option to link their credit card (s) to the account. In this case, each time you purchase hotel services, the monetary amounts will be debited from the customer's credit account automatically, once, at the time of purchase of the service. The customer can cancel the card pairing at any time by clicking the "Delete" button in the "Payment cards" section of the account settings. The security of the customer's credit card data is guaranteed by the LB registered company UAB Paysera LT. 5. The Customer understands that in the event of a failure / programming error in the online gift voucher purchase system, if the published service price is unreasonably low / high, the hotel has the right to inform the Customer within 10 days of booking confirmation and demand full payment price, and if the customer refuses to pay the full price - terminate the contract / refuse to provide services without covering the customer's losses.
CHAPTER III. Payment and cancellation of purchase
1. The customer pays the specified amount in one of the three ways used in the system. 2. The customer does not pay any costs related to the execution of the reservation transaction. 3. You have the right to withdraw from the purchase and sale agreement concluded on the Website, within the terms and in accordance with the procedure provided for in the legal acts of the Republic of Lithuania, by notifying in writing (email@example.com)
CHAPTER IV Conditions for the use of gift voucher (s)
1. Advance reservation required by tel. +370 527 39 700, el. p. firstname.lastname@example.org 2. To use the service, provide a valid coupon (s) 3. If the gift voucher (s) have not been used before its expiry date, they shall cease to be valid on the following day and the services listed therein shall be deemed to have been used. 4. Gift voucher (s) must be redeemed once 5. Gift voucher (s) is not valid on 24.12.2015 - 02.01.2021 6. The coupon will not be exchanged or returned for cash, other items or other services. 7. Gift certificate (s) are valid for 6 months. from the date of acquisition, unless otherwise stated 8. VAT invoice is issued only after using the gift voucher 9. If the holder of the gift voucher (s) purchases services for an amount lower than that indicated in the gift voucher (s), the remaining amount will not be refunded to the holder of the gift voucher (s).
CHAPTER V Final provisions
1. The customer must correctly indicate the data in the purchase form. The Hotel is not responsible for incorrectly provided data by the Customer. 2. The electronic payment system UAB Paysera LT is responsible for the correct servicing of the reservation money charged. 3. The hotel or the company operating the online gift voucher system shall not be liable for the unavailability of the system through no fault of their own and for other faults beyond their control.
CHAPTER VI. Personal data
By purchasing a gift certificate, the Customer agrees that his / her personal data will be included in the service database. This data will be used to complete the booking process. With the individual consent of the customer, his data will be used for marketing purposes only.
CHAPTER VII Adoption of regulations
By marking "I have read the rules", the Client declares that he or she understands the conditions provided in the rules and agrees with them. Purchasing gift vouchers does not work without approving the rules.
Hotel Internal Rules
Hotel conditions content
UAB VILLON and UAB GOLF AND SPA RESORT both trading as VILNIUS GRAND RESORT (hereinafter referred to as the Company)
Cancellation of reservation
Reservation will expire soon
To extend your booking, click the "Continue" button to cancel the reservation - "Cancel".
There are no free rooms of the selected type in this period. Leave your contacts and we will contact you with an alternative offer.
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